Privacy Policy

1. Introduction
We respect your right to privacy and are committed to protecting your personal information in accordance with the
Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Information We Collect
We may collect and process the following personal information:

• Full name, contact details, and identification number

• Medical aid/insurance information

• Medical history, test results, and treatment details (only when required for patient care)

• Communication records (emails, forms, or calls with the practice)

3. How We Use Your Information
Your personal information is used for:

• Booking and managing appointments

• Providing medical advice, diagnosis, and treatment

• Billing, claims, and administration purposes

• Legal and regulatory compliance

• Internal record-keeping and quality control

4. Sharing of Information

• We will not sell or share your personal data with third parties, except where required for medical care, medical aid submissions, or legal compliance.

• With your consent, information may be shared with other healthcare providers involved in your treatment.

5. Data Security

• We implement strict technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, or disclosure.

• All electronic records are stored securely, and access is restricted to authorised personnel only.

6. Patient Rights (under POPIA)
You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of inaccurate or unnecessary information.

• Withdraw consent for processing, subject to legal and medical record-keeping obligations.

• Lodge a complaint with the Information Regulator of South Africa if you believe your rights are being infringed.

7. Cookies & Website Analytics

• Our website may use cookies to improve user experience and collect anonymous traffic data.

• You can adjust your browser settings to refuse cookies.

8. Retention of Information

• Medical records are retained for the legally required period under South African law.

• Personal data no longer required will be securely destroyed or anonymised.

9. Contact Us
For privacy-related enquiries, please contact:
📧 info@drwshali.co.za
📍 Suite 108, Ground Floor, Lenmed Wilmed Park Private Hospital